Target Reviews and Complaints
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Website Availability Feature
Target Consumer Complaint
I called my local target store in order to verify that they had a certain product in stock. I was on hold for close to half an hour, and decided to check the website for availability instead.
I verified that the item was in stock at my local Target store via the website. It was listed as "In stock" rather than "Limited Availability".
I made the long and arduous journey to the Harlem Target, and when I arrived, not only was the product not in stock, but they entire section was out of stock. A Target employee informed me that the website availability feature was wrong...
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(Shopping, Chain Stores)
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Good customer service at Lake Worth, TX store
Target Customer Review
I work 12 hours a day, and this store's both management and bike assembly personnel provided me with top notch customer service, it appeared that they even enjoyed their job and wanted to help me. I am a picky customer too, and before buying the bike certain adjustments needed to made since it was a floor model, they also assembled a bike for me and sent it aside for when i was able to pick it up, carried the messages over to the next manager the following day without me having to repeat anything or worry. Good job Matt, CHris and Helen at Target in Lake Worth. TX
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(Shopping, Chain Stores)
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Debit Card Denied because I don't write enough check????
Target Consumer Complaint
In bi-monthly trips to Target, I spend between $750 and $1000. Every time I go in, the checker asks me if I want to open a Target debit account, since they notice I used my personal debit card each time. I finally remembered to bring a check in and was horribly embarrassed when I was denied at the check-out. I immediately called your credit card services who routed me to your credit agency. Bottom line? I don't write enough checks at Target to apply for a Target debit card??? WHAT??? Walmart here I come!!!!
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(Credit Cards, Finance, Banks)
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Awful employees
Target Support Ticket
I was checkin out , checker took my coupons all but three which beeped. It was for the up and up cleaning product. The checker who said she was manager then told me she had to call another manager. Both of these ladies rude and lack of even their own coupon policy had NO business being in a management position ! The checker told me coupon didn't work because it had to be what the item was pictured in the coupon. I then told her it said "any" cleaning item. She then responds with well a sponge isn't a cleaning product . So I paid for my items , looked and found I was over...
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(Shopping, Chain Stores)
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Employees rude to couponers
Target Consumer Complaint
i went to target checker took my coupons all but three she had to call a manager. Mind you she told me she was the manager. So I paid then looked at receipt noticed I was overcharged. So she refunds my money and then refuses to sell me my items back ! She said she won't take my coupons. I told her well I bought them you took them and now you changed your mind ? That's really bad service. She was so rude, the staff treated me like I had done a crime. She refused to even let me buy items without my coupons !! I told her I wanted to talk to a manager higher up, she refused. I got...
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(Shopping, Chain Stores)
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Unsatsifactory
Target Consumer Complaint
After many years of being a loyal Target customer I am finding myself reevaluating my stance. It all started 2/8/2012 we saw the Nolan club chairs in our local Target store. Since we have a compact car we opted to order from Target.com. We placed our order with our Target Red card and promptly were given a window of delivery between 2/10-2/22/2012 on the order. On 2/9/2012 the order shipped and we were given a link to a shipping company called DB Schenker. Everyday we checked and no further updates, finally on February 16th we saw that it was supposed to be delivered in Friday the 17th. I...
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(Miscellaneous)
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Archer farms
Target Consumer Complaint
I purchased a box of the Sun-Dried Tomatto & Basil
snack crackers on the 19th. of Feb. 2012. I had some for lunch today (2-20-2012) I noticed they have burnt edges that taste really bad due to the burnt edges. The package says 100 % satisfaction guarenteed . Who do I contact the right party? I purchased them in Hutchinson Mn. I've bought them before without a problem.
Signed Not a Happy Customer. Tim Kaczmarek
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(Miscellaneous)
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Excellent Service
Target Consumer Review
On Tuesday, Feb. 6 I shopped at Target, Centerton Mall in Mount Laurel, NJ. I asked an associate where to find glass salad bowls. Linda M directed me to the area. However, I continued shopping before going to the location. Next thing I know she appears and advises me of the isle to look into and what is available. I could not believe the service and the courteous nature of Linda M. I also had to be directed to find a couple more items and there were another two associates who asked if they could help and directed me to my purchases. I was overwhelmed and pleased with the attention...
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(Miscellaneous)
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No assistance with fraudulent charge
Target Consumer Complaint
Today I found out that there was a fraudulent charge made at Target using one of my credit cards. I seldom use the card but did use it back in December 2011 to make a purchase from Target online. I reported the charge and cancelled the card with my credit card company but was confused when they said that Target refused to give them any information about the charge so they couldn't not determine whether or not the charge was made in store or online. I then logged into my Target online account but was prompted to re-set my password due to "upgrades" as the company called them....
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(Shopping, Chain Stores)
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Return Policy
Target Support Ticket
Unable to return Christmas gift for my granddaughter because receipt was more than 45 days old. Bought Acer Netbook 11/16/11, gave it to her 12/31/11 and it crashed on 1/14/12. So in less than 3 weeks and under 8 hours use she no longer has her longed for computer, I'm out hundreds of dollars because my receipt was more than 45 days old.
Well, I'm no longer a Target customer or credit card holder either.
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(Shopping, Chain Stores)
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Return Policy
Target Consumer Complaint
I bought an Acer Aspire One AAA0722 Netbook at Target on 11/16/11 which I gave to my granddaughter for Christmas on 12/31/11 (we live in different towns). On January 14,2012, it crashed. It doesn't recognize its own harddrive. When I went to exchange it I was refused because my receipt was more than 45 days old. Regardless of the circumstances, the exchange was refused.
Now I must deal with the manufacturer.
My granddaughter has probably spent less than 8 hours on this machine since she got it, but I can't return it because the receipt is more than 45 days old.
Now...
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(Computers, Software, Hardware - Sponsored by APPLE)
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Quality of Customer Service
Target Support Ticket
I've already written a review on Measured Up but the gist of it was I had a problem with some advertising of a product and asked to speak to a manager. The manager, who told me his name was "Jason," said that the advertising was wrong sometimes and that he couldn't do anything about it. When pressed further on the issue he hung up on me. When I called back to get his information, to send in a complaint, he informed me that he had the right to hang up on me because he lived in a free country and that he didn't care if I shopped at Target ever again. He then...
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(Miscellaneous)
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Disheartening Customer Service
Target Consumer Complaint
I was calling the Target store in Kalispell, MT inquiring about a product that was advertised and received what I can only think of as the worst customer experience I have ever had. The advertised product was Grand Theft Auto IV : The Complete Edition priced at $19.99. Now the advertisement was on the target.com website but it was an in store option only. So I clicked the find in store button and it directed me to the Kalispell, MT store. I called and asked them if it was in stock at their location and the sales associate had a hard time locating the item. She asked for the item number...
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(Miscellaneous)
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False Advertise
Target Consumer Complaint
on 01/08/12 I was shopping a printer, I was doing some grocery shopping in target with my wife and decided to go to electronic and check what they had. My wife saw an HP printer "all in one wireless" the sample had a sale price for 69.99, I grabed one and took it to the register to find out that it was 89.99, after taking the cashier to the display an showed her she call the Manager on duty which told me that they were not going to eat 60.00 dollars from original price and the best she could do was to give me a 10%. He said call the 1800 number and give them my name. I then told...
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(Advertising)
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employee appriciation
Target Consumer Review
I wuold like to thank target corporation for employees like Sonia Castillo located at the 7600 North Blackstone Target in Fresno Ca. She was very proffessional on assisting my wife and I with an issue on a gift card I had purchased and then the gift card was stolen. Sonia had did all the research that was necessary to help us as much as possible.
Theank You, Christopher M.
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(Shopping, Chain Stores)
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3 hours and 17 people later
Target Support Ticket
I started on Target.com looking for slippers that I had purchased in a Target store. When I finally found the slippers using a discription, I found the item described did not match the picture..pic was slipper, description was tights. I called the 1-800 number for target.com and got a man from the phillipines who didn't speak very good english and did not understand my problem.I asked to speak to a supervisor...14 different operrators from 3 different countries, none america and I get no answer except "we are sorry but we have never seen this problem, we can not help you." I...
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(Shopping, Chain Stores)
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3 hours and 17 customer service reps later....
Target Consumer Complaint
I started on Target.com looking for slippers that I had purchased in a Target store. When I finally found the slippers using a discription, I found the item described did not match the picture..pic was slipper, description was tights. I called the 1-800 number for target.com and got a man from the phillipines who didn't speak very good english and did not understand my problem.I asked to speak to a supervisor...14 different operators from 3 different countries, none america and I get no answer except "we are sorry but we have never seen this problem, we can not help you." I...
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(Shopping, Chain Stores)
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3 hours and 17 people later
Target Consumer Complaint
I started on Target.com looking for slippers that I had purchased in a Target store. When I finally found the slippers using a discription, I found the item described did not match the picture..pic was slipper, description was tights. I called the 1-800 number for target.com and got a man from the phillipines who didn't speak very good english and did not understand my problem.I asked to speak to a supervisor...14 different operrators from 3 different countries, none america and I get no answer except "we are sorry but we have never seen this problem, we can not help you." I...
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(Shopping, Chain Stores)
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Return Policy Unfair
Target Support Ticket
I just purchased an item through Target.com using Paypal on my Paypal Mastercard. When I tried to return the item, with all the appropriate paperwork in hand, they refused to issue me anything other than a giftcard. I repeatedly asked them to issue me a credit to my paypal credit card which it was purchased on, or at the very least give me cash so I could pay my bill. I want to know how I am supposed to pay my bill since I purchased this item else where.
They informed me repeatedly that this was their "policy" and that they couldn't help me. I will never shop Target again....
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(Shopping, Chain Stores)
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Beware of target.com return policies
Target Consumer Complaint
I just purchased an item through Target.com using Paypal on my Paypal Mastercard. When I tried to return the item, with all the appropriate paperwork in hand, they refused to issue me anything other than a giftcard. I repeatedly asked them to issue me a credit to my paypal credit card which it was purchased on, or at the very least give me cash so I could pay my bill. I want to know how I am supposed to pay my bill since I purchased this item else where.
They informed me repeatedly that this was their "policy" and that they couldn't help me. I will never shop Target again....
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(Shopping, Chain Stores)
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poor employees at Target
Target Consumer Complaint
I know two people who work at Target and short of employee abuse, yet to be proved, this company makes these people work till 4 am. I am not shopping in good faith there any longer.
In addition, I have heard the training program for retail executives is also not one to be proud of, so those thinking of working in retail and getting promoted think again. Go somewhere where you know you will get respected with time off for family time. Apparently, this company does not value families.
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(Holiday shopping reviews)
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thief employee?
Target Consumer Complaint
I bought a itunes gift card here for 25$. As we checked out at the cashier i watched the cashier swipe my card threw the scan. Excited but cautious i saw my itunes gift card placed on the table but not in a bag, i was young and dodnt think much of it but when i got home i couldnt find the gift card, i checked the recept and it said i had payed for the card. So the cashier had basicly stolen my gift card. I rarley shop there anymore but when i do i makesure all my stuff is being placed IN THE BAGS.
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(Credit Cards, Finance, Banks)
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Walmart over Target
Target Consumer Complaint
I called Target to ask about getting a price adjustment and I was told to bring in my receipt and the ad. So the next day I went in to the Steeplechase location to get a price adjustment. I was told it was past the two week period. I explained that I called and wasn't told that. They said there was nothing they could do. I ask to speak to the manager and that is when Jasmine walked up and told me there wasn't anything they could do for me. I asked to speak to another manager, and she rolled her eyes. She then got on the walkie and told the other manager " I already told her...
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(Holiday shopping reviews)
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Check Out Cashier
Target Consumer Review
On December 18, 2011, in the mid-afternoon I was shopping at Target in Austin Minnesota. The store was very, very busy. The cashier at the check out provided outstanding customer service on several issues that I presented. I sincerely hope that a positive comment is added to her personnel file. Her name is Ginger. she went above and beyond what anyone would expect from a cashier. Thank you
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(Shopping, Chain Stores)
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bad service
Target Consumer Complaint
i have 3 4 year old grandsons who like the same kinds of toys so i was shopping at kmart and looking at thomas the train toys for them and found a item none of the boys had which was thomas and friends take and play steamworks,kmart only had 1 of these items so i scanned it with google shoppers so i would have a good idea where to purchase this item,to my suprize this item showed target had this item on clearance for 17.99 but wasnt available online but showed stores that had it available,so i figured at that price i would drive the 60 miles to purchase 3 of these items,upon arrival i found...
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(Advertising)
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Photoprocessing
Target Consumer Complaint
During one of the 4 busiest weeks of the year for photo processing at Target, all photo processing machines were broken and the entire Department was closed. Customer Services claimed that the machines had been broken for > 24 hrs and did not know if/when they would be fixed.
1. Why does Target choose not to have 1h or 2hr onsite maintenance of its photo processing machines?
2. Is the photo processing Department a loss leader or is it not an important sales Department for the store?
3. It is clear that Customer Service is not a priority and also that it is not important to inform...
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(Shopping, Chain Stores)
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Starbucks Closed
Target Support Ticket
12-17-11 Morning
Target closed its Starbucks food/coffee shop for several hours because one employee had not had a break in 4 hours.
1. Why does Target choose to staff employees such that it must close down an eating area because of one employee??? Why not staff Starbucks with 2 employees and if they choose not to show up, then pull in other associates from elsewhere in the store. Additionally, Target associates are not unionized so breaks are not mandatory.
2. Why does Target choose not to train its managers to take over coffee-making/food selling if an "associate"...
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(Restaurants, Fast Food, Coffee)
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Terrible WebSite Performance
Target Consumer Complaint
12-17-11 7:45 pm
1. Have tried unsuccessfully to write an email with complaints under "Contact Us" on the Target web site 8 times tonight. Each time Target web site does not process (how convenient for it).
2. The technical performance of Target's web site appears severely limited (meaning it takes 2+ minutes while the site attempts to open , save or go to another site page; among other things it doesn't have the capacity to handle the # of users).
3. I am on a T3 line (very fast) so the problem is not on my end. The fact that Target makes it not only difficult to...
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(Holiday shopping reviews)
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Unable to make a purchase online at Target.com
Target Consumer Complaint
I live 30 miles from Target.They had a great 2 day sale. I made 3 purchases but was unable to purchase.Every time I entered my Red Card number it wouldn't take it. I had made a payment so I knew I had the money in there. I called and was transferred 8 Times to different people.I never was able to complete the purchase, which was Christmas presents. I am so upset with Target.I have always loved going to Target. I hope somebody can make this right.I should have been helped over the phone.
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(Online Shopping - Sponsored by AMAZON.COM)
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Target's pattern of overselling
Target Consumer Complaint
Target had a sale for a Nikon l105 for $99 and I ordered two of them online. One for a gift and one for myself. I recieved the first one and they canceled my second order due to being "oversold"
I called and spoke to a manager since they had once again listed the product online. I was told at first if I ordered it then I could call back with a number he gave me and they would apply a discount since I had purchased it at that $99. I called back after ordering it again at the $199 price and was told that they do not price match their online stock.
I am now going to be writing...
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(Holiday shopping reviews)
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Greenville NC Target
Target Consumer Complaint
I visited the Greenville NC store on December 6 2011 hoping to exchange an online item that I received. The reason for the exchange-the item arrived in a damaged box and I feared pieces may have gotten lost in shipping. I immediately contacted the store and informed them that I purchased the item online and quoted the price but the box was damaged and I wanted to exchange it. The associate I spoke with on 12-5-2011 stated sure that can be an even exchange. I asked the associate did they have the item in stock and the associate asked me to read off the dcpi number from the order...
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(Shopping, Chain Stores)
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Video games return complaint
Target Consumer Complaint
Just bought a wii video game for 10$ rea rd, charlotte, NC My daughter changed her mind before even getting home. Went to return it. They said cannot return as is opened video game. But I didn't open. It was sold like that. They say it's a federal law not to return open video game. Spoke to manager they said can't do anything. Standard answer it shouldn't have been sold open to me.. Nothi we can do. I said check cameras. She replied even if there is proof that we sold it open, there is nothing we an do. It's a federal LAW. Where is the law to protect the...
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(Electronics, Appliances - Sponsored By BEST BUY)
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obnoxious ad
Target Customer Review
The Christmas television commercial airring now - with an older blond woman in a red suit and ponytail is totally obnoxious with her screaming. What would be so difficult about an old fashioned family oriented ad with happy people enjoying family?
The service is very good and all the associates are very helpful.
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(Advertising)
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SPORT SUNSCREEN 30 SPF
Target Consumer Complaint
I purchased two cans of Target Sport Sunscreen Continuous Spray 30 SPF. I used it two days in a row before I realized that it TOTALLY STAINED ANY CLOTHING THAT CAME IN CONTACT WITH IT!!! As a result, I have two outfits, including two expensive bras that are ruined! I am disgusted to have to throw expensive clothing and unused product away!! Especially when one of the outfits was a favorite! BAD JOB TARGET ON SELECTING TO MARKET THIS PRODUCT! I not only wasted my money on the product -- I now have to replace expensive clothing items.
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(Miscellaneous)
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Please bring Circo Jeans for girls back!!!
Target Consumer Complaint
I was so disappointed that I could no longer buy Circo jeans for my 7 year old and even more disappointed that it seems they have been replaced by an entire wall of "skinny jeans"- skinny jeans marketed to little girls is just WRONG. Please bring Circo jeans for girls back along with more age appropriate clothes for them in general. Little girls that wear sizes 6-14 should still be able to dress like little girls.
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(Shopping, Chain Stores)
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Rude Service
Target Consumer Complaint
On 11/02/2011, at the checkout, the cashier was very rude, she never gave me eye contact, never spoke to me or acknowledged me as a customer, she placed my change (coins and dollar bills) on the counter. Even after I said thank you to her, she didn't respond and quickly began checking out the next customer. I took her behavior very personally because I didn't see the same customer service to the prior customer.
Target store - Ballwin, MO
Purchase - cold medicine (094140059)
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(Beauty)
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girls' jeans
Target Consumer Complaint
Hello, Target clothing buyers:
Please, please return to your terrific Circo jeans for girls. My daughter does not want weird dye washes, nor does she want her jeans to look like they were run over by a cement truck prior to be stocked on the shelf. She doesn't want embroidered embellishments. She doesn't want super skinny, low-rise, or heaven help us, jeggings!! She wants the Circo boot cut regular dye wash jeans you stocked up until last spring! Where did they go? They were great looking, affordable, and just perfect for girls who just want jeans that look like normal jeans....
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(Miscellaneous)
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Rude Manager
Target Consumer Complaint
I was in the Merrillville, IN store on Saturday 10-22-11 and there was a sign under an item. The manager, Josh checked the price and said the sales tag was in the wrong place and I am not giving it to you. Very rude before I could even say anything. I normally don't shop at target and had signed up for the red card that same day. I will not go back to Target. I will continue to shop at Walmart and Meijer where I normally had shopped. Josh was very rude and is a disappointment to their business.
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(Shopping, Chain Stores)
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Target's "new" Archer Farms
Target Consumer Complaint
I'm writing regarding Target's new organic Archer Farms oatmeals. I was extremely disappointed (as are so many others) that Target/Archer Farms changed what was such an excellent product to what is barely a mediocre product. To say the least, the sugar content rose, and the fiber went down from 10 grams to a paltry 4 grams! That is truly deplorable especially for a brand (Archer Farms) that is trusted as having high quality and nutritious products by its customers. How can Target allow modification of a product to its detriment? Slapping an "organic" label onto it...
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(Shopping, Chain Stores)
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Online ordering
Target Consumer Complaint
The website is difficult to use took several tries to get items into cart. Then order was promised to ship in 2days with 5-7 days for delivery but 5 days later items still have not shipped. Now projected delivery 1 week later than originally promised and I will be traveling for work!
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(Delivery Services)
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Up&Up Deep Cleanser Cream
Target Support Ticket
I am very unsatisfied with the Up & Up Deep Cleanser cream product I bought three weeks ago. It claims to be "oil free" but instead it felt greasy and left my face feeling oily as well and not clean at all. The product claims it compares to the Clean and Clear Deep Action Cream Cleanser, but it really does not. I did appreciate that it was cheaper than other brands (which was the reason I wanted to try it)but the quality was not up to par. I would really appreciate if you could make this up to me somehow, as I am a loyal Target customer.
Thank you
Wanda Frazier...
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(Beauty)
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Target Up&Up Brand Deep Facial Cleanser
Target Consumer Complaint
I always get my face cleansers from either Target or CVS stores (whichever has them on sale) and have usually stuck to the Clean & Clear Brand with satisfactory results. Three weeks ago I tried the Target Up & Up Brand of Deep Cleanser Cream (which advertised it compared to the Clean & Clear version). However, I was totally unsatisfied with the product. It claims it's "oil free" but it actually feels greasy and left my face feeling greasy as well. It does not do what it claims to do. It does not compare to the Clean & Clear brand at all. Too bad, because it...
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(Beauty)
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Up & Up brand diapers
Target Consumer Complaint
To whom it may concern,
I purchased Up & Up brand diapers early this year around May and had NO complaints at all. I actually went online and stocked up because the diapers were the best out there. Even better than the Pampers and Huggies! I recently ran out and needed more in size 4. I went back to Target and purchased some. I noticed the blue dots were darker but thought nothing else of it. I started using them and noticed that the diapers sag horribly now and get heavy when wet. Worst of all they leak now!!! Even at nap time. Previously I NEVER had an issue with leaks! Not even...
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(Shopping, Chain Stores)
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complaint on Jerry
Target Consumer Complaint
Good Afternoon; I am a cusomer with target credit card company and i request to speak with a supervisor from Jerry at approximately 1250 am easter time, and to my superise, Jerry got upset because i requested a supervisor to speak with. I olny wanted to speak to the supervisor to ask some questions about the APR, but I guest Jerry felt that i was going to complain about him.Wow!When have target customer sevice got so disrespectful. I won't spend my money in their place anymore.
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(Credit Cards, Finance, Banks)
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Refund
Target Consumer Complaint
I placed an order with target. I was suppose to get 2 items and only got 1. I have been tring to get this corrected for over a month and can't get help. They leave you on hold for hours. I will never order from Target again. This experience has been the worst I have ever had with a co. I have also sent about 10 emails with no response.
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(Shopping, Chain Stores)
Texarkana, TX
10/20/2011