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Target Complaint - Lost Patio Furniture
Target Complaint

Target Complaint

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Lost Patio Furniture


The incompetence of Target never ceases to amaze me. I placed an order for a Smith-Hawken patio chair in mid May. The following week I decided to buy a second chair and placed that order. So now I have two orders expected to deliver. One in early June, the second mid June. Neither order shows up. So I contact Target and they escalate the process to find the orders. I get an email telling me they are lost%u2026%u2026.now think about this, two orders and both are lost. I am told there are no other chairs in stock and there is nothing they can do to help me. So at this point, one would assume that I would not be charged%u2026Wrong! I happen to check my credit card statement online and I have a balance due in early July for the lost items. I call them to enquire and basically I am told it was my responsibility to inform them that I did not owe for the lost items. I ask to speak to a Supervisor who turns out to be just as incompetent as the lower level rep%u2019s. I ask to speak to her Manager, and at first I am told that can happen after she processes the refunds but later she tells me I need to write Target with my complaint as she is the highest level available. In my opinion, Target has some very severe systemic issues with their management and it is no surprise to me that they are struggling with security issues.


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