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Target Complaint - Photoprocessing - Photo Processing
Target Complaint

Target Complaint

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Photoprocessing - Photo Processing


During one of the 4 busiest weeks of the year for photo processing at Target , all photo processing machines were broken and the entire Department was closed. Customer Services claimed that the machines had been broken for > 24 hrs and did not know if/when they would be fixed.
1. Why does Target choose not to have 1h or 2hr onsite maintenance of its photo processing machines?

2. Is the photo processing Department a loss leader or is it not an important sales Department for the store?

3. It is clear that Customer Service is not a priority and also that it is not important to inform Customer Service associates whether or not the photo processing machinery would be fixed and when.
4. I tried unsuccessfully submitting complaints at www.target.com 8X tonight, but Target's web site (conveniently for Target) refused to process the "Contact Us" form.
5. I request specific responses to these questions and comments.


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