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Target Complaint - Why isn't there a printed coupon policy? - Customer Service
Target Complaint

Target Complaint

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Why isn't there a printed coupon policy? - Customer Service


Hey. I'm not sure if this information is helpful, but I just returned from a ridiculous visit to my Hazel Dell, Wa Target . Yup, you guessed it, trouble. I went in to buy a fan, which they were out of. So, on my way out I used one of the Bic coupons for pens, which made them free. The cashier did not know what to do with the transaction because it kept beeping. So, a manager was called and she finished up the transaction. Well, the manager, Angie, left the stand and made it a point to come back and tell me that she let this deal go through, but they can't do that anymore. Needless to say that I responded with "I'm willing to follow your coupon policies, but I don't see anything in writing...do you have a copy of your coupon policy?" 10minutes later, she returns and pulls me to the side and starts to go over the policy which stated that she was wrong, meaning Target allows the item to be less than the coupon, but that the coupon should be adjusted to the amount of the product. Angie did not apologize. Infact she treated me as if I did something wrong. The story goes on, but you get the gist of what happened. I also know many other people have a hard time using coupons at Target. Why doesn't Target have a printed coupon Policy? Why aren't Target cashiers properly trained? Why does it seem to be okay with Target employees to completely disregard their customers even when they are wrong?

Thanks. -Rebekah Vancouver, WA


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