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Target Support Ticket - 3-956660787

Target Support Ticket

3-956660787 - Boots & Barkley Scoopable cat litter unscented & scented

Created By: stevedad's Picture stevedad Last Reply: stevedad's Picture stevedad
Priority Level: [Medium] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0
Product: Boots & Barkley Scoopable cat litter unscented & scented

I purchased 2 boots and Barkley un scented 20lb litters from your Target in Simi Valley, CA. When I got home, I cleaned my cat boxes and opened both containers. I saw the litter was almost to the top on one and a little over half way from top. I weight them on a scale and one weight was 20.2 lbs the other one was 14 lbs. I could not leave empty boxes in the house so I poured both containers in the boxes. On 8/29 I called Target Corp to see if Boots and Barkley had a product problem. I talked to Jane who is almost hard to understand. It took 20 minutes to give her the UPC and receipt number. I got no where with Jane as she kept telling me to return to the store for an exchange. I had told her what happened above and ask if Boots and Barkley had a quality control problem. She gave me a ticket number of 3-956660787. I asked to speak to a supervisor. I was on hold and Jane came back and said there was no supervisor. I have been buying from Target merchandise for over 20 years. I saw this on sale and thought to try it since my cats usually use Tidy Cats litter. Jane told me to have a nice day. I again asked her to have a supervisor call me back and she said she could not do that. First, if I had the little still in their containers, it would cost more in time and gas to exchange the missing 6 lbs of litter. Next, I told her I had cleaned the cat boxes (3), it was then I opened both containers the same time and noticed the difference. Now I read the reviews for this little on Target's web site and see why there is a problem with this litter for various reasons. All I wanted was to find out if this is a clearance item because of quality assurance and contact the company who makes this product. Product number is 083 100120 and UPC
4 90831 00120 6. Jane had told me over and over to bring the product back to the store with my receipt and I had told her that it was already in the cat boxes since I clean them out already and did not want to put dirty litter back into the container to return it, nor leave my cats at home without litter. She just told me to have a nice day and would not have a supervisor help me.


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